Below you will find the average delivery time for all our packages:
- Once an order is placed, we take 1 - 3 working days to process the order. During the week
it takes one working day, but if you order on a Friday evening or at the weekend it may take
a little longer.
- Once your order has been processed, it will be dispatched and delivery takes an average
of 8 - 12 working days.
We strive to make the ordering and delivery process as easy as possible for our customers.
However, if you have any questions or further concerns, please do not hesitate to contact
our customer service team.
Below we explain how your order will be processed and delivered:
Placing an order
The ordering process at Fashion Vault is as simple as possible. First, you need to go to the
product page and add the product you want to your shopping cart. To do this, click on the
black "Add to cart" button.
Here it is important to check that you have selected the correct variants. If everything is in
order, click on the "Proceed to checkout" box. On the information page, you will need to
enter the correct address details. Make sure that all the information is correct. When this
information is filled in correctly, you can click on the "Continue shipping" button.
On the "Dispatch" page you have the opportunity to check the address data you have
entered. It is also pointed out that every shipment is sent completely free of charge. As a
token of our appreciation to our customers, we always pay the shipping and delivery costs.
You can now proceed by clicking on the "Proceed to payment" box.
In the payment options you have the choice between different payment methods. At
Fashion Vault, all payment options are SSL-encrypted, which means you can always rely
on a secure payment environment.
- Klarna (deferred payment)
- Credit card (AMEX, Mastercard, Maestro, Visa)
- Paypal account
- EPS
- Immediately
Once you have selected the correct payment method, you will need to click on the
"Complete Order" box and you will be redirected to your chosen payment method. Follow the
instructions on this page to complete your order. In the unlikely event that you have any
problems with your order, you can always contact us.
Shipping costs
We cover the shipping costs for every order. All of our products are delivered to your door
100% free of charge. There is also no minimum order quantity required.
Shipping your order
Have you found the perfect look or accessory on our website? Then you want to enjoy it as
soon as possible! That's why we make sure your order is processed and shipped as quickly
as possible.
To ensure that we can charge fair prices for our products, we have chosen to collect parcels
in large quantities and ship them all at once once we have reached our minimum quantity.
We hope for your understanding and willingness to help us create a better and healthier
world.
Please note: Like many other online shops, we are very busy and there may be delays due
to the Corona crisis. Please take this into account when placing your order. We will do our
best to ship your order as quickly as possible.
To ensure your order is dispatched today, please contact us by email. Our service team will
be happy to advise you on the right solution.
PRIVACY POLICY
1) INFORMATION ON THE COLLECTION OF PERSONAL DATA AND CONTACT DETAILS OF THE RESPONSIBLE PERSON
1.1 We are pleased that you are visiting our website and thank you for your Interest. Below we will inform you about how we handle your personal data when using our website. Personal dataThis includes all data with which you can be personally identified.
1.2 Person responsible for data processing on this website within the meaning of General Data Protection Regulation (GDPR) is Shop Name, which is responsible for the processing ofThe controller of personal data is the natural or legal Person who, alone or jointly with others, decides on the purposes and means of processing of personal data.
1.3 For security reasons and to protect the transmission, this website uses personal data and other confidential content (e.g. orders or Requests to the responsible party) use SSL or TLS encryption. You can get an encrypted connection by the character string “https://” and the lock symbol in your browser line.
2) DATA COLLECTION
WHEN VISITING OUR WEBSITE, If you use our website for informational purposes only, i.e. if you do not register or otherwise provide us with information, we only collect such Data that your browser transmits to our server (so-called “server log files”). If you When you visit our website, we collect the following data, which is technically necessary for us, necessary to display the website to you:Our visited website Date and time of access Amount of data sent in by the Source/reference from which you came to the page browser used Operating system usedIP address used (if applicable: in anonymized form)The processing is carried out in accordance with Art. 6 para. 1 lit. f GDPR on the basis of our legitimate interest in improving the stability and functionality of our Website. The data will not be passed on or used in any other way. However, we reserve the right to subsequently check the server log files if concrete indications of illegal use.
3) COOKIES
In order to make visiting our website attractive and to facilitate the use of certainTo enable functions, we use so-called cookies on various pages. These are small text files that are stored on your device Some of the cookies we use will be deleted after the end of the Browser session, i.e. after closing your browser, deleted again (so-calledSession cookies). Other cookies remain on your device and enable us or our partner companies (third-party cookies), your browser when next visit (persistent cookies). If cookies are set, collect and process certain user information to an individual extent such as browser and location data as well as IP address values. Persistent cookies are automatically deleted after a specified period of time, which varies depending on the cookie can distinguish. Some cookies are used to store settings for theTo simplify the ordering process (e.g. remembering the contents of a virtual shopping cart fora subsequent visit to the website). If individual cookies implemented by us Cookies also process personal data, the processing pursuant to Art. 6 para. 1 lit. b GDPR either for the performance of the contract or pursuant to Art. 6 (1) lit. f GDPR to safeguard our legitimate interests in the best possible functionality of the website as well as a customer-friendly and effectiveDesign of the page visit.We may work with advertising partners who help us deliver our To make our website more interesting for you. For this purpose, cookies areIf you visit our website, cookies from partner companies are also placed on your hard disk (third-party cookies). If we use the mentioned advertising partners, you will be informed about the use of such cookies and the scope of the information collected in each case within the following paragraphs informed individually and separately.Please note that you can set your browser so that you can use the be informed about the setting of cookies and decide individually whether to accept them or exclude the acceptance of cookies in certain cases or in general. Each browser differs in the way it manages cookie settings.This is described in the help menu of each browser, which explains how You can change your cookie settings. You can find these for the respective Browser at the following links:Internet Explorer:https://support.microsoft.com/de-de/help/17442/windows-internet-explorer-delete-manage-cookiesFirefox: https://support.mozilla.org/de/kb/cookies-erlauben-und-ablehnenChrome: https://support.google.com/chrome/answer/95647?hl=de&hlrm=enSafari: https://support.apple.com/kb/ph21411?locale=de_DEOpera: https://help.opera.com/en/latest/web-preferences/#cookiesPlease note that if you do not accept cookies, the functionality of our website may be restricted.
4) CONTACT
When you contact us (e.g. via contact form or email),personal data collected. Which data in the case of a contact form can be seen from the respective contact form. This data is solely for the purpose of answering your request or for the Contact and the associated technical administration are stored andThe legal basis for the processing of the data is our legitimateInterest in answering your request in accordance with Art. 6 (1) lit. f GDPR.If your contact is aimed at concluding a contract, additional Legal basis for processing Art. 6 para. 1 lit. b GDPR. Your data will be deleted after your request has been processed. This is the case if the circumstances indicate that the matter in question has been finally clarified and provided that there are no statutory retention periods to the contrary.
5) DATA PROCESSING WHEN OPENING A CUSTOMER ACCOUNT AND FOR CONTRACT EXECUTION
According to Art. 6 para. 1 lit. b GDPR, personal data will continue to be collectedand processed if you provide them to us for the performance of a contract or for theOpening a customer account. What data is collected is specified in theThe respective input forms are visible. Deletion of your customer account is possible at any time and can be done by sending a message to the above address of the We store and use the data you provide to us Data for contract processing. After complete processing of the contract orIf your customer account is deleted, your data will be processed with regard to tax and commercial retention periods and after expiration of these periods deleted unless you have expressly consented to further use of your data or a legally permitted further use of data by us has been reserved, about which we will inform you accordingly below.
6) USE OF YOUR DATA FOR DIRECT MARKETING
6.1 Registration for our email newsletter If you subscribe to our email newsletter, we will send you regular information about our offers. Mandatory information for sending the newsletter is only your email address. The provision of any other data is voluntary and is used to address you personally. For theWe use the so-called double opt-in procedure to send the newsletter. This means that we will only send you an email newsletter if You have expressly confirmed to us that you agree to receive newslettersWe will then send you a confirmation email asking you to will confirm by clicking on a corresponding link that you want to receive newsletter.By activating the confirmation link you give us your consent for the Use of your personal data in accordance with Art. 6 Paragraph 1 Letter a of GDPR.When you register for the newsletter, we store your data from your Internet Service Provider (ISP)registered IP address as well as the date and time of registration in order to possible misuse of your email address at a later date The data we collect when you register for the newsletter will be used exclusively for the purposes of advertising via the newsletter.You can unsubscribe from the newsletter at any time via the link provided in the newsletter or by sending a corresponding message to the person responsible mentioned above After unsubscribing, your email address will be immediately deleted from our newsletter distribution list, unless you expressly consent to further have consented to the use of your data or we have obtained furtherWe reserve the right to use data for purposes permitted by law and which we inform you about in this statement inform.
6.2 Sending the email newsletter to existing customersIf you provide us with your email address when purchasing goods or services,We reserve the right to send you regular offers similar goods or services to those already purchased from our product range by email. We do not need any separate consent fromThe data processing is carried out solely on the basis of our legitimate interest in personalized direct advertising pursuant to Art. 6 para. 1 lit. fGDPR. If you have initially consented to the use of your email address for this purpose,If you object, we will not send you any emails. You are entitled to Use of your e-mail address for the aforementioned advertising purpose at any time with Effect for the future by notification to the person named at the beginning You will only incur transmission costs according to the basic rates. After receipt of your objection, the use of yourEmail address will be discontinued immediately for advertising purposes.
7) DATA PROCESSING FOR ORDER PROCESSING
7.1 The personal data we collect will be processed as part of the contract processing to the transport company commissioned with the delivery as far as this is necessary for the delivery of the goods. Your payment details We pass this on to the commissioned credit institution as part of the payment processing, if this is necessary for the payment processing. If payment service providersWe will inform you explicitly about this below. The legal basis for the transfer of data is Art. 6 (1) lit. b GDPR.7.2 Use of payment service providers (payment service providers)- Paypal When paying via PayPal, credit card via PayPal, direct debit via PayPal or – if offered - "purchase on account" or "payment in installments" via PayPal we give yourPayment data as part of the payment processing to PayPal (Europe) S.à r.l.et Cie S.C.A, is 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter "PayPal"), further.The transfer takes place in accordance with Art. 6 para. 1 lit. b GDPR and only to the extent that this is necessary for payment processing is required. PayPal reserves the right to use the payment methods credit card via PayPal, direct debit via PayPal or – if offered – "purchase on account" or "installment payment" via PayPal to carry out a credit check. For this purpose, your payment data if applicable, pursuant to Art. 6 (1) lit. f GDPR on the basis of legitimate interest by PayPal to determine your ability to pay to credit agencies.The result of the credit check in relation to the statistical PayPal uses the probability of default for the purpose of deciding about the provision of the respective payment method. The credit report can Probability values (so-called score values) are included in theThe results of the credit report are based on a scientifically recognized mathematical-statistical procedures. The calculationThe score values include, among other things, but not exclusively, address data. Further information on data protection, including the data processing used credit agencies, please refer to PayPal's privacy policy:https://www.paypal.com/de/webapps/mpp/ua/privacy-fullYou can object to this processing of your data at any time by sending a message to PayPal However, PayPal may still retain the right to process your personal to process data if this is necessary for the contractual payment processing is.- IMMEDIATELY If you select the payment method “SOFORT”, the payment will be processed via the Payment service provider SOFORT GmbH, Fußbergstraße 1, Gauting 82131 Munich,Germany (here in after referred to as “SOFORT”), to whom we will send your information provided during the ordering process together with the information about your order pursuant to Art. 6 Paragraph 1 Letter b of GDPR. Sofort GmbH is part of Klarna Group (Klarna Bank AB (publ), Sveavägen 46, 11134 Stockholm, Sweden). Your data will only be passed on for the purpose of payment processing with the payment service provider SOFORT and only to the extent that it is necessary for this purpose.You can find further information about theSOFORT's privacy policy: https://www.klarna.com/sofort/datenschutz
8) CONTACT FOR EVALUATION REMINDER
Own review reminder (not sent by a customer review system)We use your email address to send you a one-time reminder to submit a Rating of your order for the rating system we use, provided you during or after your order, you give us your express consent in accordance withArt. 6 para. 1 lit. a GDPR.You can revoke your consent at any time by sending a message to the data controller.
9) USE OF SOCIAL MEDIA: SOCIAL PLUGINS
9.1 Facebook plugins with Shariff solution Special additional customs clearance costs and/or import duties are not included in the price and are at the customer's expense.Our website uses so-called social plugins ("plugins") of the social Facebook network, which is operated by Facebook Inc., 1 Hacker Way, MenloPark, CA 94025, USA ("Facebook").To increase the protection of your data when visiting our website, theseButtons are not fully used as plugins, but only with the use of an HTML link into the page. This type of integration ensures that when you visit a page on our website that contains such buttons contains, no connection to the Facebook servers is established. If When you click on the button, a new browser window opens and calls the page from Facebook, where you (if necessary after entering your login data) can be connected to thePlugins can interact.Facebook Inc., based in the USA, is responsible for the US-European“Privacy Shield” data protection agreement, which ensures compliance with the data protection standards applicable in the EU.Purpose and scope of data collection and further processing and use of the Data by Facebook and your related rights andFor setting options to protect your privacy, please refer to the Facebook's privacy policy: https://www.facebook.com/policy.php
9.2 Google+ plugins as a Shariff solution Our website uses so-called social plugins ("plugins") of the socialGoogle+ network, which is operated by Google LLC, 1600 Amphitheatre Parkway,Mountain View, CA 94043, USA ("Google").To increase the protection of your data when visiting our website, these Buttons are not fully used as plugins, but only with the use of an HTML link into the page. This type of integration ensures that when you visit a page on our website that contains such buttons contains, no connection to the Google+ servers is established. If youIf you click on the button, a new browser window will open and call up the page of Google+, where you (if necessary after entering your login data) can use the plugins can interact. Google LLC, based in the USA, is subject to the US-European Data Protection Agreement “Privacy Shield” certified, which ensures compliance with the EU’s data protection levels are guaranteed. Purpose and scope of data collection and further processing and use of the data by Google and your related rights and setting options To protect your privacy, please refer to the privacy policy of Google: https://www.google.com/intl/de/policies/privacy/
9.3 Instagram plugin as Shariff solutionOur website uses so-called social plugins (“plugins”) of the online serviceInstagram is used, which is operated by Instagram LLC., 1601 Willow Rd, Menlo Park, CA94025, USA (“Instagram”).To increase the protection of your data when visiting our website, theseButtons are not fully used as plugins, but only with the use of an HTML link into the page. This type of integration ensures that when you visit a page on our website that contains such buttons contains, no connection to the Instagram servers is established. If When you click on the button, a new browser window opens and calls the pageInstagram, where you (if necessary after entering your login data) can be connected to the Plugins can interact.Instagram LLC., based in the USA, is responsible for the US-European“Privacy Shield” data protection agreement, which ensures compliance with the data protection standards applicable in the EU.Purpose and scope of data collection and further processing and use of theData by Instagram and your related rights andFor setting options to protect your privacy, please refer to theInstagram's privacy policy: https://help.instagram.com/155833707900388/
10) ONLINE-MARKETING
10.1 DoubleClick by GoogleThis website uses the online marketing tool DoubleClick by Google of the operatorGoogle LLC., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA("DoubleClick").DoubleClick uses cookies to display ads that are relevant to users andTo improve campaign performance reports or to prevent a user sees the same ads multiple times. Google uses a cookie ID to record whichAds are displayed in which browser and can thus prevent these be displayed multiple times. The processing is carried out on the basis of our legitimateInterest in the optimal marketing of our website in accordance with Art. 6 para. 1 lit. fGDPR. In addition, DoubleClick can use cookie IDs to record so-called conversions, that are related to ad requests. This is the case, for example, when a user DoubleClick ad and later visits the website of the advertisers and buys something there. According to Google, Double Click cookies do not contain any personal information.Due to the marketing tools used, your browser automatically creates a direct connection to the Google server. We have no influence on the extent and the further use of the data obtained through the use of this tool by Google and therefore inform you in accordance with our State of knowledge: By integrating DoubleClick, Google receives the information that you have accessed the corresponding part of our website or viewed an ad from us. If you are registered with a Google service,Google can assign the visit to your account. Even if you are not logged in to Google registered or have not logged in, there is a possibility that the provider finds out and stores your IP address. If you wish to object to participation in this tracking process, you canYou can disable cookies for conversion tracking by setting your browser toset cookies from the domain www.googleadservices.com to be blocked, https://www.google.de/settings/ads, whereby this setting will be deleted if you Delete cookies. Alternatively, you can register with the Digital Advertising Alliance atInternet address www.aboutads.info about the setting of cookies and Finally, you can set your browser so that you are informed about the setting of cookies and individually about their Acceptance or the acceptance of cookies for specific cases or generallyIf you do not accept cookies, the functionality of our website may be restricted.Google LLC, based in the USA, is subject to the US-European Data Protection Agreement “Privacy Shield” certified, which ensures compliance with the EU’s data protection levels are guaranteed. You can find further information about thePrivacy Policy of DoubleClick by Google:https://www.google.de/policies/privacy/
10.2 Use of Google Ad Words Conversion Tracking This website uses the online advertising program "Google Ad Words" and as part of Google Ad Words uses conversion tracking from Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). We use the services of Google Adwords to use advertising media (so-called Google Adwords) to external websites to draw attention to our attractive offers. We can determine in relation to the data of the advertising campaigns how successful the individual advertising measures. We are pursuing the interest of showing you advertising display content that is of interest to you, to make our website more interesting for you and achieve a fair calculation of advertising costs.The cookie for conversion tracking is set when a user clicks on a Google clicks on an AdWords ad. Cookies are small text files that that are stored on your computer system. These cookies usually lose expire after 30 days and are not used for personal identification. Visit the user visits certain pages of this website and the cookie has not yet expired, Google and we can recognize that the user has clicked on the ad and This page was redirected to Each Google Ad Words customer receives a different Cookies cannot therefore be transmitted via the websites of Ad Words customers The information obtained using the conversion cookie are used to create conversion statistics for Ad Words customers who have opted for Conversion tracking. Customers will be informed of the total number of Users who clicked on their ad and were redirected to a conversion tracking tag. However, you will receive no information that can be used to personally identify users. If you do not wish to participate in tracking, you can block this use by the Google Conversion Tracking cookie via your Internet browser under You will then not be included in the conversion trackingStatistics. We use Google Adwords due to our legitimate Interest in targeted advertising in accordance with Art. 6 (1) (f) GDPR.Google LLC, based in the USA, is subject to the US-European Data Protection Agreement“Privacy Shield” certified, which ensures compliance with the EU’s data protection levels are guaranteed.You can find further information about theGoogle's privacy policy: https://www.google.de/policies/privacy/You can permanently disable cookies for advertising preferences by setting your browser software accordingly or by Download and install the browser plug-in available from the following link:https://www.google.com/settings/ads/plugin?hl=dePlease note that certain features of this website may not or can only be used to a limited extent if you refuse the use of cookies have deactivated.
11) WEB ANALYSIS SERVICES Google (Universal) Analytics- Google Universal Analytics This website uses Google Analytics, a web analysis service provided by Google LLC,1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). GoogleAnalytics uses so-called "cookies", text files that are stored on your computer and which enable an analysis of the use of the website by you. The information generated by the cookie about your use of this website(including the shortened IP address) are usually transferred to a server ofGoogle in the USA and stored there.This website uses Google Analytics exclusively with the extension"_anonymize Ip()", which ensures anonymization of the IP address by shortening it and excludes direct personal reference. The extension willGoogle’s IP address within member states of the European Union or in other contracting states to the Agreement on the European Economic Area previously shortened. Only in exceptional cases will the full IP address be sent to a server of Google in the USA and shortened there. In these exceptional cases, this Processing pursuant to Art. 6 (1) lit. f GDPR on the basis of our legitimateInterest in the statistical analysis of user behavior for optimization and marketing purposes. On our behalf, Google will use this information to improve your use of the website to compile reports on website activities and for further information related to website and internet USA get o provide services to us. The data collected by Google Analytics The IP address transmitted to your browser will not be associated with any other data held by Google merged. You can prevent the storage of cookies by selecting the appropriate settings on your Browser software; however, we would like to point out that in this case may not be able to fully use all functions of this website You can also prevent the collection of data generated by the cookie and data relating to your use of the website (including your IP address) to Google and You can prevent Google from processing this data by downloading and installing theDownload and install the browser plug-in available from the following link:https://tools.google.com/dlpage/gaoptout?hl=deAlternatively to the browser plug-in or within browsers on mobile devices, clickPlease click on the following link to set an opt-out cookie that prevents the collection by Google Analytics within this website in the future (this Opt-out cookie only works in this browser and only for this domain, delete your cookies in this browser, you must click this link again): GoogleDisable Analytics Google LLC, based in the USA, is subject to the US-European Data Protection Agreement“Privacy Shield” certified, which ensures compliance with the EU’s data protection levels are guaranteed.This website also uses Google Analytics for cross-device analysis of visitor flows, which is carried out via a user ID. When you first When you visit a page, the user is given a unique, permanent and anonymized ID which is set across devices. This enables interaction data from different devices and from different sessions to a single user The user ID does not contain any personal data and transmits such as these to Google.The data collection and storage via the user ID can be revoked at any time with effect forYou can object to this in the future. To do this, you must disable Google Analytics on all systems that you use, for example in another browser or on your mobile device.You can deactivate this using a browser plug-in from Google(https://tools.google.com/dlpage/gaoptout?hl=de). Alternatively, Browser plug-in or within browsers on mobile devices please click on the following link to set an opt-out cookie that prevents Google from collecting data. Analytics within this website in the future (this opt-out cookie only works in this browser and only for this domain, delete your cookies in this browser, you must click this link again): Google Analytics deactivate Further information on Universal Analytics can be found here:https://support.google.com/analytics/answer/2838718?hl=de&ref_topic=601037612)
12) RETARGETING/ REMARKETING/ RECOMMENDATION ADVERTISING
Facebook Custom Audience via the pixel processThis website uses the “Facebook Pixel” of Facebook Inc., 1 Hacker Way,Menlo Park, CA 94025, USA (“Facebook”). In the case of granting an express Consent allows the behavior of users to be tracked after they have seen or clicked on a Facebook ad. This process serves to improve the effectiveness of Facebook ads for statistical and market research purposes and can help to develop future to optimize advertising measures.The data collected is anonymous to us and does not allow us to draw any conclusions about the Identity of the users. However, the data is stored by Facebook and processed so that a connection to the respective user profile is possible and Facebook uses the data for its own advertising purposes, in accordance with Facebook’s Data Usage Policy (https://www.facebook.com/about/privacy/).You can prevent Facebook and its partners from displaying advertisements on and outside of Facebook. A cookie may also be used for these purposes.stored on your computer. These processing operations are carried out only if express consent is given in accordance with Art. 6 para. 1 lit. aGDPR.Consent to the use of the Facebook pixel may only be given by users who are older than 13 years of age. If you are younger, we ask that you Ask your parent or guardian for permission. Facebook Inc., based in the USA, is responsible for the US-European“Privacy Shield” data protection agreement, which ensures compliance with the data protection standards applicable in the EU. To disable the use of cookies on your computer, you canSet your Internet browser so that no more cookies are stored on your computer in the future can be stored or cookies that have already been stored can be deleted. However, disabling all cookies may result in some features on our websites can no longer be executed. You can Use of cookies by third parties such as Facebook also on the following Digital Advertising Alliance website: https://www.aboutads.info/choices/Google Ad Words Remarketing Our website uses the functions of Google Ad Words Remarketing, hereby advertising we for this website in Google search results, as well as on third-party websites.The provider is Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043,USA (“Google”). For this purpose, Google places a cookie in the browser of your device, which is automatically created using a pseudonymous cookie ID and based on the allows interest-based advertising on the pages you visit. The processing is based on our legitimate interest in the optimal marketing of ourWebsite in accordance with Art. 6 (1) lit. f GDPR.Any further data processing will only take place if you have Google have agreed that your internet and app browsing history may be shared with your Google Account and information from your Google Account to Personalize ads that you view on the web. If you are inIn this case, you are logged in to Google while visiting our website, Google uses your data together with Google Analytics data toCreate and define audience lists for cross-device remarketing. For this purpose, your personal data will be temporarily transferred to Google Analytics data is linked to create target groups. You can permanently deactivate the setting of cookies for advertising preferences, by downloading the browser plug-in available under the following link and install: https://www.google.com/settings/ads/onweb/Alternatively, you can register with the Digital Advertising Alliance at www.aboutads.info to inform you about the use of cookies and to change your settings Finally, you can set your browser so that you can use the be informed about the setting of cookies and decide individually whether to accept them or exclude the acceptance of cookies for certain cases or in general. If you do not accept cookies, the functionality of our website may be limited. Google LLC, based in the USA, is subject to the US-European Data Protection Agreement“Privacy Shield” certified, which ensures compliance with the EU’s data protection levels are guaranteed.Further information and the privacy policy regarding advertising and Google can be viewed here:https://www.google.com/policies/technologies/ads/
13) RIGHTS OF THE DATA SUBJECT
13.1 The applicable data protection law grants you vis-à-vis the controller regarding the processing of your personal data comprehensiveRights of the data subject (rights to information and intervention), about which we will inform you below inform:Right to information according to Art. 15 GDPR: In particular, you have a right to information about your personal data processed by us, the purposes of processing, the categories of personal data processed, the recipients or Categories of recipients to whom your data has been disclosed or the planned storage period or the criteria for determining the storage period, the existence of a right to rectification, erasure, restriction processing, objection to processing, complaint to a supervisory authority, the origin of your data if it was not transmitted to you by us were collected, the existence of automated decision-making including profiling and, where appropriate, meaningful information about the logic involved and the scope and intended effects of such processing, as well as your right to information about the guarantees pursuant to Art. 46GDPR when transferring your data to third countries;Right to rectification according to Art. 16 GDPR: You have the right to immediateCorrection of inaccurate data concerning you and/or completion of your stored incomplete data; Right to erasure according to Art. 17 GDPR: You have the right to request the erasure of your personal data if the conditions of Art. 17 para. 1 are met DSGVO. However, this right does not exist in particular if the Processing for the exercise of the right to freedom of expression and information, to fulfill a legal obligation, for reasons of public interest or to assert, exercise or defend legal claims is required; Right to restriction of processing according to Art. 18 GDPR: You have theRight to request restriction of processing of your personal data request, as long as the accuracy of your data, which you dispute, is verified, if You refuse to delete your data due to unlawful data processing andInstead, you can request the restriction of the processing of your data if youData for the assertion, exercise or defense of legal claims need after we no longer need this data after the purpose has been achieved or if you have objected for reasons related to your particular situation, pending the verification whether our legitimate interests prevail;Right to information according to Art. 19 GDPR: Do you have the right to rectification, deletion or restriction of processing vis-à-vis the controller If you assert your right to data processing, the latter is obliged to inform all recipients to whom the personal data have been disclosed, this rectification or erasure of the data or restriction of processing, unless this proves impossible or involves disproportionate expenditure. You are entitled to the right to be informed about these recipients.Right to data portability according to Art. 20 GDPR: You have the right to personal data that you have provided to us in a structured, common and machine-readable format or to request transmission to other controllers, where technically feasible;Right to revoke consent granted in accordance with Art. 7 Para. 3 GDPR: You have the Right to withdraw consent to the processing of data at any time with effect for the future. In case of revocation, we will inform the affected Delete data immediately unless further processing is necessary Legal basis for processing without consent. Through the Withdrawal of consent will affect the legality of the processing carried out on the basis of the consent until revocation is not affected;Right to complain according to Art. 77 GDPR: If you believe that the processing of personal data concerning you against the GDPR you have - without prejudice to any other administrative or judicial remedy - the right to lodge a complaint with a supervisory authority, in particular in the Member State of your residence, place of work or place of the alleged infringement.
13.2 RIGHT OF OBJECTION IF WE, IN THE FORM OF A BALANCING OF INTERESTS,PERSONAL DATA DUE TO OUR PREDOMINANT LEGITIMATE INTEREST, YOU HAVE THE RIGHT TO RIGHT, FOR REASONS ARISING FROM YOUR PARTICULAR SITUATION OBJECTION TO THIS PROCESSING WITH EFFECT FORTO SET THE FUTURE.IF YOU EXERCISE YOUR RIGHT OF OBJECTION, WE WILL ENDTHE PROCESSING OF THE DATA CONCERNED. FURTHER PROCESSING BUT WE RESERVE THE RIGHT TO DO SO IF WE HAVE COMPULSORY PROTECTION GROUNDS FOR THE PROCESSING WHICH EXPAND YOUR INTERESTS, FUNDAMENTAL RIGHTS AND FREEDOMS PREVAIL, ORIF THE PROCESSING IS CONDITIONAL TO THE ASSERTION, EXERCISE OR DEFENSE OF LEGAL CLAIMS.WE PROCESS YOUR PERSONAL DATA TO OPERATE DIRECT MARKETING, YOU HAVE THE RIGHT TO OBJECTION TO THE PROCESSING OF DATA CONCERNING YOUR PERSONAL DATA FOR THE PURPOSE OF SUCH ADVERTISING YOU CAN OBJECT AS DESCRIBED ABOVE EXERCISE. IF YOU EXERCISE YOUR RIGHT OF OBJECTION, WE WILL END THE PROCESSING OF THE DATA CONCERNED FOR DIRECT MARKETING PURPOSES.
14) DURATION OF STORAGE OF PERSONAL DATA
The duration of storage of personal data is determined based on the respective statutory retention period (e.g. commercial and tax law After expiry of the retention period, the corresponding data routinely deleted if they are no longer required for the performance of the contract or are necessary for the initiation of the contract and/or we have no legitimate interest the continued storage continues.
PLEASE NOTE THAT WE DO NOT DO FREE RETURNS, CHARGES APPLY.
RETURN
Is it possible to return my order?
Yes, this is possible.
If you are not satisfied with the items you have ordered, you have the option to return them
within 30 days of receipt.
In this case, the order must meet the following conditions:
1. The order still contains all the appropriate parts, components and the packaging has
arrived exactly as the product.
2. Normal handling of the product is evident, breakage due to careless handling is excluded.
3. Products for which hygiene is important have been thoroughly cleaned before the return
process begins.
4. The product has been found to be defective immediately upon receipt.
5. We are entitled to charge the customer for shipping costs.
6. a return will be processed within 7 working days and if the conditions are met, the return
will be officially acknowledged within this period.
*We reserve the right to refuse returned items if we suspect that the items have been used
or damaged through no fault of our own.
How can I return my order?
If your order meets the above conditions, you will need to do the following to initiate the
returns process.
-Send an email to: support@fashionvault-wellington.com
Make sure the email contains the following:
-Order number
-Reason for the return request
-Photo of the product in case of breakage
-First name + last name of the customer
-Address of the customer
We will then speak to you and give you the return address.
Never send the return to the sender, we will send you the correct address after you have
asked us to do so. You, the customer, are responsible for the shipping costs of returning the
product.
The consumer has a right of withdrawal in accordance with the following provision if the
consumer is a natural person who enters into a legal transaction for purposes that are not
predominantly related to his or her commercial or professional activity:
A. CANCELLATION CONDITIONS
Right of cancellation
The cancellation period is 14 days from the day on which you or a third party named by you
who is not the carrier has received or accepted the last goods.
As we work with a fully automated system, orders are executed as soon as they are placed.
Therefore, we cannot interrupt the shipping process until delivery, so a refund is not possible
upon receipt of the goods.
To exercise your right of withdrawal, you must inform us (Fashion Vault) by means of a clear
declaration (e.g. by e-mail) of your decision to withdraw from this contract. The revocation is
completed when we have received the goods. The cost of returning the goods shall be borne
by the buyer. Record for shipments in transit As our goods are shipped from Asia, there may be longer transit times over which we have
no control. If the goods are already on their way to you, cancellation is not possible. Please wait until you have received the goods and then return them to us. Of course, you can inform us in advance about your cancellation. In order to guarantee you the fastest possible return, we ask you to send us a shipping confirmation.
Consequences of withdrawal
If you withdraw from this contract, we must refund all payments we have received from you,
with the exception of delivery costs (with the exception of additional costs resulting from the
fact that you have chosen a type of delivery other than the cheapest standard delivery
offered by us), without delay and at the latest within fourteen days of the day on which we receive notification of your withdrawal from this contract and receipt of the goods. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for
this repayment.
** ALL RETURNS WILL BE SENT TO OUR CENTRAL WAREHOUSE IN ASIA AT THE
CUSTOMER'S EXPENSE.
OVERVIEW
This website is operated by Fashion Vault. Throughout the site, the terms "we", "us" and "our"
refer to Fashion Vault. Fashion Vault offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
When you visit our website and/or purchase something from us, you are participating in our "Service" and agree to be bound by the following terms and conditions ("Terms of Use", "TOS"), including any additional terms, conditions and policies referenced herein and/or
available via hyperlink. These Terms of Use apply to all users of the Website, including but not limited to users who are browsers, vendors, customers, merchants and/or content providers.
Please read these Terms of Use carefully before accessing or using our Website. By accessing or using any part of the Website, you agree to be bound by these Terms of Use. If you do not agree to all of the terms and conditions of this Agreement, do not access the
Website or use the Services. If these Terms of Use are considered an offer, acceptance is expressly limited to these Terms of Use.
Any new features or tools added to the current offering will also be subject to the Terms of Use. You can view the most current version of the Terms of Use at any time on this page. We reserve the right to update, modify or replace any part of these Terms of Use.
SECTION 1 - TERMS AND CONDITIONS OF ONLINE STORAGE
By agreeing to these Terms of Use, you represent that you are at least the age of majority in the state or province in which you reside and that you have given us permission to allow your minor dependents to use this Site.
You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction (including, without limitation, copyright laws) while using the Service. You must not transmit any worms, viruses or code of a destructive nature. Violation or breach of any of the Terms will result in immediate termination of your Services.
SECTION 2 - GENERAL TERMS AND CONDITIONS
We reserve the right to refuse service at any time for any reason.
You acknowledge that Your Content (other than credit card information) is transmitted unencrypted and (a) may involve transmission over different networks and (b) modifications may be required to meet technical requirements when connecting networks or devices.
Credit card information is always encrypted when transmitted over networks. You agree not to reproduce, duplicate, copy, sell, resell or use any portion of the Service, use of the Service or access to the Service or any contact on the website through which the Service is provided without express written permission from us.
The titles used in this Agreement are for convenience only and are not intended to limit or
restrict your use of the Service.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION.
We are not responsible if the information on this website is not accurate, complete or up to date. The material on this website is for general information purposes only and should not be relied upon as the sole basis for making decisions without consulting primary, more
accurate, more complete or more up-to-date sources of information. Use of the material on this site is at your own risk. This site may contain certain historical information. Historical information is necessarily not current and is provided for reference only. We reserve the right to change the content of this
site at any time, but are under no obligation to update the information on our site. You agree that it is your responsibility to be aware of any changes to our site.
SECTION 4 - CHANGES IN SERVICES AND PRICES
The prices of our products are subject to change.We reserve the right to change or discontinue the Service (or any part or content there of) at any time without notice.
We will not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.
Conclusion of the contract
The presentation of the products in the online shop does not constitute a legally binding offer, but a non-binding online catalogue. By clicking the "Buy" button, you make an offer to conclude a purchase contract. A confirmation of receipt of your order follows immediately
after sending by an automated e-mail. This e-mail confirmation does not constitute acceptance of the contract.Warranty
The statutory warranty rights apply.
SECTION 5 - PRODUCTS OR SERVICES
(if applicable)
Certain products or services may only be available online through the Website. These products or services may only be available in limited quantities and may only be returned or exchanged in accordance with our returns policy.
Every effort has been made to represent as accurately as possible the colours and images
of our products seen in shop. We cannot guarantee that the display of colours on your computer monitor will be accurate.We reserve the right, but have no obligation, to restrict the sale of our products or services to any particular person, geographic area or jurisdiction. We may exercise this right on a
case-by-case basis. We reserve the right to limit the quantities of any products or services we offer. All descriptions of products or prices of products are subject to change at any time without notice and at our sole discretion. We reserve the right to discontinue any product at
any time. Any offer for a product or service on this website is void where prohibited.
We do not guarantee that the quality of any product, service, information or other material you purchase or receive will meet your expectations or that any errors in service will be
corrected. All our products are shipped directly to the consumer from our supplier in China.
Any charges such as customs duties, import duties are the responsibility of the consumer.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel purchase quantities per person, per household or per order. These limitations may apply to orders placed from or under the same customer account, the same credit card and/or orders with the same billing and/or shipping address. In the event that we change or cancel an order, we may attempt to notify you by contacting the email address and/or billing address/phone number you provided at the time the order was placed. We reserve the right to restrict or prohibit orders that, in our sole discretion, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases you make from our shop. You agree to promptly update your account and other information, including your email address and credit card numbers and expiry dates, so that we may complete your transactions and contact you as needed.
For more details, please see our Return Policy.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third party tools over which we have no control or authority. You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions and without any endorsement. We do not accept any liability arising out of or in connection with your use of any Optional Third Party Tools.
Any use by you of optional tools offered through the Website is at your own risk and discretion and you should ensure that you are familiar with and agree to the terms on which the tools are offered by the relevant third party provider(s).
SECTION 8 - LINKS TO THIRD PARTY PROVIDERS
Certain content, products and services available through our Service may contain material
from third parties. Third party links on this website may take you to third party websites that are not affiliated with us. We are not responsible for verifying or evaluating the content or accuracy, and we do not warrant or assume any liability or responsibility for the third party material or websites
or any other third party material, products or services.
We are not liable for any damages or harm in connection with the purchase or use of any goods, services, resources, content or other transactions made in connection with any third
party websites. Please read the third party provider's policies and practices carefully and make sure you understand them before making any transaction. Complaints, claims,
concerns or questions about Third Party Provider products should be directed to the Third
Party Provider.
SECTION 9 - COMMENTS, FEEDBACK AND OTHER USER SUBMISSIONS.
If you send certain submissions (e.g., contest entries) or send unsolicited creative ideas,
suggestions, proposals, plans or other materials at our request, whether online, by email, by
post or otherwise (collectively, "Comments"), you agree that we may edit, copy, publish, distribute, translate and otherwise use the Comments you send in any medium at any time without restriction. We are not and will not be obligated to (1) keep any Comments confidential; (2) pay any compensation for any Comments; or (3) respond to any Comments.
We have the right, but not the obligation, to monitor, edit or remove any content that we, in
our sole discretion, deem to be unlawful, offensive, threatening, defamatory, pornographic,
obscene or otherwise objectionable, or that violates any party's intellectual property or these Terms of Use.
You agree that your comments will not infringe the rights of any third party, including copyright, trademark, privacy, personal rights or any other personal or proprietary rights. You further agree that your Comments will not contain defamatory or otherwise unlawful,
offensive or obscene material and will not contain computer viruses or other malware that could in any way interfere with the operation of the Service or any related website. You must not use a false email address, impersonate anyone other than yourself or otherwise mislead
us or any third party as to the origin of your Comments. You are solely responsible for all your comments and their accuracy. We take no responsibility and shall not be liable for any Comments posted by you or any third party. Any special additional customs clearance charges and/or import duties are not included in the price and are the responsibility of the customer.
SECTION 10 - PERSONAL INFORMATION
The provision of personal information via the Store is subject to our Privacy Policy. To view
our Privacy Policy.
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally, our website or service may contain information that includes typographical errors, inaccuracies or omissions, which may relate to product descriptions, prices, promotions, offers, product shipping costs, transit times and availability. We reserve the right
to correct any errors, inaccuracies or omissions and to change or update any information or
cancel any order if any information on the Service or any related website is inaccurate at any
time and without notice (including after you have submitted your order). We do not undertake any obligation to update, amend or clarify any information on the
Service or any related website, including but not limited to pricing information, unless we are required to do so by law. No stated update or refresh date applied to the Service or any related website may be used to indicate that any information on the Service or any related website has been changed or updated.
SECTION 12 - PROHIBITED USES
In addition to any other prohibitions set forth in the Terms of Use, you are prohibited from using the Site or its Content: (a) for any unlawful purpose; (b) encourage or participate in any unlawful activity by others; (c) violate any international, federal, provincial or state regulation, rule, law or local ordinance; (d) infringe our intellectual property rights or the intellectual property rights of others; (e) harass, abuse, insult, defame, slander, disparage, intimidate or discriminate on the basis of gender, sexual orientation, religion, ethnicity, race, age, national origin or disability; (f) provide false or misleading information; (g) upload or transmit viruses or any other type of malicious code that is or may be used in a manner that disrupts the
functionality or operation of the Service or any related website, other websites or the Internet
(h) to collect or track personal information of others; (i) for spam, phishing, pharm, pretext, spider, crawl or scrape; (j) for obscene or immoral purposes; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites or the Internet. We reserve the right to terminate your use of the Service or any related website if you violate any of the prohibited uses. (j) for obscene or immoral purposes; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites or the Internet. We reserve the right to terminate your use of the Service or any related website if you violate any of the prohibited uses. (j) for obscene or immoral purposes; or (k) to interfere with or circumvent the security features of the Service or any related website,
other websites or the Internet. We reserve the right to terminate your use of the Service or any related website for violation of any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY.
We do not warrant that use of our Service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable. You agree that we may remove the Service from time to time for an indefinite period of time
or terminate the Service at any time without notice. You expressly agree that your use of the Service or inability to use the Service is at your own risk. The Service and all products and services made available to you through the Service
are provided (except as expressly stated by us) "as is" and "as available" for your use, without any representation, warranty or condition, express or implied, including any implied warranties or conditions of merchantability, merchantability, fitness for a particular purpose, durability, title and non-infringement. or any loss or damage of any kind incurred as a result of the use of the Service or any Content (or products) posted, transmitted or otherwise made available through the Service,
even if advised of the possibility of such damages. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability in such states or jurisdictions is limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION.
You agree to indemnify, defend and hold harmless Fashion Vault and its parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third-party due to or arising out of your
breach of these Terms of Service or the documents they contain, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Use is held to be illegal, void or unenforceable, such provision shall nevertheless remain enforceable to the fullest extent
permitted by law, and the unenforceable portion shall be deemed severable from these
Terms of Use, and such determination shall not affect the validity and enforceability of the
remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties arising prior to the Termination Date shall survive
the termination of this Agreement for all purposes. These Terms of Use will remain in effect until terminated by you or by us. You may terminate these Terms of Use at any time by notifying us that you no longer wish to use our services or if you no longer use our website.
If, in our sole discretion, you breach or we suspect that you have breached any term or provision of these Terms of Use, we may also terminate this Agreement at any time without notice and you will remain liable for all amounts due up to and including the termination date; and/or you may be denied access to our Services (or any part thereof) accordingly.
ARTICLE 17 - ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms of Use shall not constitute a waiver of such right or provision.
These Terms of Use and any policies or operating rules posted by us on this Site or in connection with the Service constitute the entire agreement and understanding between you
and us and govern your use of the Service. They supersede all prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, without limitation, prior versions of the Terms of Service). Any ambiguity in the interpretation of these Terms of Service shall not be construed against the drafter.
SECTION 18 - GOVERNING LAW
These Terms of Use and any separate agreements whereby we provide you Services shall
be governed by and construed in accordance with the laws of the New Zealand.
SECTION 19 - CHANGES TO THE TERMS OF USE.
You can view the most current version of the Terms of Use at any time on this page . We reserve the right, at our sole discretion, to update, modify or replace any part of these Terms of Use by posting updates and changes on our website. It is your responsibility to
check our website regularly for changes. Your continued use of or access to our Website or the Service following the posting of changes to these Terms of Use will be deemed acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Use should be sent to support@fashionvault-wellington.com